19866 Views 35 Replies Latest reply: 2015-11-05 21:33:43
OK. I solved this problem. I figured it out by loading the maxilink2 software on an old XP computer and noticed that it loaded the driver called ...."stm32 virtual com port driver" when I plugged in the TS401 to the USB port.
The solution is to search the internet for "stm32 virtual com port driver windows 8", the 1st link took me to the website for the STMicroelectronis web site and in fact directly to the driver I needed. I installed the 64 bit version on my windows 8.1 laptop, opened maxilink2 utility, navigated to the TS401 device and viola....the banner in the top right turned green as it should when it recognizes the TS401 device. The update went smoothly to v2.42
Hope this helps others and maybe Autel support team