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I can't use the Diagnstics application

746 Views 1 Replies Latest reply: 2021-06-05 14:26:28


  •   Level 1   
    (5) points

    2021-06-05 09:26:14
    Hello,
    I have recently bought the MK808, but i have no features in the Dignostics application. That means I can not select any car brands, because there is nothing showed.
    How can this be possible?
    Does anyone has an idea how to fix it?

    Thank you in advance

    Tags: problem


  •   Level 10   
    (7578) points
    witsend

    2021-06-05 14:26:28 (Reply to:)

      I believe you will be prompted to register the tool on the internet before you be able to access diagnostics. My IM508 allowed me only 3 uses before it no longer want to go into diagnostics. The day I took the tool out of the box I clicked on Settings, scrolled to the bottom left side, clicked  on About , wrote down the serial # and password and called Autel Support in the USA and had them verify that the tool serial number was an authorized USA unit and that it would qualify for full USA support including repairs in the USA and that it was never registered before and will have 12 months of updates and warranty once I register the unit and begin to use the unit.
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