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ML619 - Maxi PC Suite, not accepting password. Change password via Autel but still not working

957 Views 1 Replies Latest reply: 2021-09-26 13:11:20


  •   Level 1   
    (5) points
    Jack Jenkins
    2021-09-25 11:42:41
     
    My password works in Autel's Account but Maxi PC Suite will not accept old or new password. I have reset the password through Autel login account, but I can not log into Maxi PC Suite even after my TF card has been selected via card adapter. T/S was unable to get it to work. The system will validate that my Autel ID is correct, even when I submit change password and I get the message 'password was reset', the password is not working in Maxi PC Suite V1.32.Your thoughts. 

  •   Level 5   
    (342) points
    witsend

    2021-09-26 13:11:20 (Reply to:Jack Jenkins)

    I would go on Autel's website and see if your tool is still supported with a PC Suite. If so I would delete the existing one on my PC, and Down load the correct one that lists your tool, install it and try once again.
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