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update problems

13106 Views 36 Replies Latest reply: 2014-05-06 06:22:51


  •   Level 5   
    (223) points
    JB
    2014-04-02 18:48:49 (Reply to:ede65)
    Had the tool since Jan., and every time I have done a download it has gottin
    progressivly worse. Now to the point I can't any more.

  •   Level 10   
    (7890) points
    ede65

    2014-04-03 06:39:48 (Reply to:JB)

      jb i don't understand what is happening with your tool but it seems no one else is having that issue it has to be your tool in particular what i can do if you send your team view id to my email i can look at your settings don't post it on the forum and tell me at what time tonight you will be available i am in florida eastern time

  •   Level 6   
    (435) points
    mitch

    2014-04-03 06:57:30 (Reply to:ede65)

    Actually he is not the only one with the problem. I have been experiencing the same
    problem. Can not download any vehicle updates. Sometimes it will start then fail.
    Volvo this morning did download but then failed on install then lost internet
    connection. It only loses internet connection when updating but not while crusing the
    internet. Seems to be a conflict with the update software and wifi/lan connection. I
    only loose my wifi connection when trying to update.

  •   Level 10   
    (7890) points
    ede65

    2014-04-03 07:14:03 (Reply to:mitch)

       thank you for clearing that up in that case yes i agree with you it has not happen to me yet other than the regular very slow server but i can complete my downloads for most of the time not always there have to be something in the software creating this conflict for the 908 i have also noticed my wireless connection lost every now and then but at idle and this was not happening before the last update the multitask  update so i will check into this and let you all know thanks again.

  •   Level 5   
    (223) points
    JB
    2014-04-03 08:58:28 (Reply to:ede65)
    Yes, mitch you are absolutly right with the problem, have you also tried to update the
    o.s. it has the same problem. Have you contacted support yet? I'm waiting on
    respones from late last night. I'm relieved that I am not the only on with this problem
    unfortunatly.

  •   Level 10   
    (7890) points
    ede65

    2014-04-03 11:32:14 (Reply to:JB)

    good luck to both

  •   Level 5   
    (223) points
    JB
    2014-04-03 19:47:25 (Reply to:ede65)
    Thanks for your help ede65. I will try and contact support by phone Friday. Mitch, have
    you any luck yet or contact support at all? Will keep you all updated(no pun intended).

  •   Level 5   
    (223) points
    JB
    2014-04-04 07:10:53 (Reply to:JB)
    Uninstalled system update 1.17 and download/internet dropout goes away. Without
    1.17 you can't get any vehicle updates until you install 1.17, then the problem is back
    again. So I believe that is the source of the problem.

  •   Level 1   
    (3) points
    Kyle

    2014-04-06 12:17:27

    I'm having trouble too. I'm doing a brand new update. This is a new machine. I just did all my setting up etc. Now I'm trying to do my updates. I click on Update.. it just says loading. I thought it just might have a bunch to do but it just loads and loads. Am i doing something wrong? Thanks


  •   Level 10   
    (7890) points
    ede65

    2014-04-06 17:16:12 (Reply to:Kyle)

    Yes kile you need to download os first from your desk top click on system update
    update the os then go back and do your updates
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