update problems
13107 Views 36 Replies Latest reply: 2014-05-06 06:22:51
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Level 5
(223) points
Talked to support last night, tried to connect w/ teamviewer w/o success. No ethernet
connection at all only wifi will work. Would not connect to ther server at all. After about
an hour they decided it is internal hardware failure. Just my luck to always get the bad
one out of the bunch. At least we figured out the problem. Many thanks to ede65 for
trying to help. Will let you all know when I get new/repaired scanner and how its
working. -
Level 10
(7890) points
you are welcome Jb and I am sorry to hear such bad news but it can happen i wish you the best of luck with the next one try to exchange it for another one if you can i don't trust any repairs at all good luck buddy. -
Level 5
(223) points
I received a new replacement scanner last Friday and all is well. No download problems or lost wifi connections and connects via ethernet. I am pleased to say support in China and US were very helpful and answered all questions. The only complaint I have is having to pay shipping to them, but that is a very minor complaint. Overall a very good experience with Autel. If they keep up what they are doing and listen to their customers they will have a bad ass tool that will be hard to compete with. -
Level 4
(105) points
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Level 1
(3) points
Did you solve that update problem because i just bought ms 908, and it keep saying loading but i called tech line and the guy was helpful in solving the problem relating to update, turns out i did not have the right software version and i am glad he help fix it for me.... but i would not give judgement yet on the tool and still excite to get all that it was hype up to be.... -
Level 4
(105) points
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Level 10
(7890) points
thats great news jb am happy for you yes this tool is shaping up slowly but surely it will indeed be one of the best tool out
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