Yes in order to run the service bay test you must meet the following criteria
Engine at a steady idle no loads, fuel level between 15% and 85%, ambient temperature
between 40 and 100 degrees some vehicle 86 maximun, no trouble codes of any kind
present or history. Other evap test does not require to meet this criteria like purge
solenoid on -off, vent solenoid on-off, purge and seal. If you met all of this then data
log it to autel or send complaint they will fix it on the next release good luck.