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I lost my maxiscan ms509 software during an update, anyone knows how to retrieve the software? I have white screen.

4476 Views 10 Replies Latest reply: 2015-10-27 01:35:30


  •   Level 2   
    (19) points
    alaa
    2014-11-17 17:14:12
     I lost my maxiscan ms509 software during an update, anyone knows how to retrieve the software? I have white screen.

  •   Level 2   
    (12) points
    周秋芳

    2014-11-18 03:53:37 (Reply to:alaa)

    ms509 or ms905?are you lost the sofrware of maxiscan?you can surfing the internet of
    autel. www.maxidas.com maybe it will help you find and download it.when you
    install it,you can use it now!

  •   Level 2   
    (12) points
    周秋芳

    2014-11-18 04:07:15 (Reply to:alaa)

    http://www.auteltech.com/

  •   Level 2   
    (19) points
    alaa
    2014-11-18 17:56:39 (Reply to:周秋芳)

     I already sent them a message, I didn't get a reply till the moment.

    I will send them another one today hopping they will help me the lost software, after all it's their mistake, I used their update from this site particularly.

    thanks for your answer.


  •   Level 1   
    (3) points
    zagzag

    2014-11-20 07:13:54 (Reply to:周秋芳)

    direct link please.

  •   Level 2   
    (19) points
    alaa
    2014-11-23 00:29:48 (Reply to:zagzag)
     I lost my maxiscan ms509 software during an update, anyone knows how to retrieve the software? I have white screen.

  •   Level 2   
    (19) points
    alaa
    2014-11-29 20:47:33 (Reply to:alaa)

     hi guys,

    after long communications with auteltech they couldn't help me with my maxiscan ms509 software, they said the product is out of production and they don't have any spare parts nor software for the device, even the device is not that old as they said it's 2011 model. they suggest to buy a new one and I said no, why would I buy from you if do not support your product, all good companies in the world support their products 20-50 years old products, and that makes auteltech not a trustworthy company.

    guys do not use their update on the internet otherwise it will destroy your devices.   

      


  •   Level 1   
    (3) points
    havicer

    2015-03-17 21:22:46 (Reply to:alaa)

     It looks like thats what happened to me. I used their update and now my maxscan ms509 doesnt work


  •   Level 10   
    (10965) points
    Autel Support

    2015-03-18 04:59:35 (Reply to:havicer)

     http://www.autel.com/autelcms/UpdatesDownloads/429.jhtml# go to Old Products, you will have MS509 software. It has been discontinued.

  •   Level 2   
    (13) points
    aliano

    2015-10-22 19:11:05 (Reply to:alaa)

     I have the same problem with my MS509 .. It's just work when I connect it to the Pc, and when I connect it to the cars I have a white screen ..... I have a Maxilink but there's no connect with PC

    how I fixed my MS509??
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