You may have a fault in the core app. IF (and ONLY IF) you are within your update period, I would do a quick format in windows of the SD card (or a new SD card), Then update, Only install the system program and the Chrysler module and re-test. If it fails then, I would test with a different cable, and Chrysler 16 adapter. If that fails send it in and let them replace it for you. These cables do fail, I keep 2 spares on hand. Also, you are using the Chrysler 16 adapter right?
Thx.