Autel dropped the ball!! My IM608 was bought in the USA and shipped to me in Australia with the understanding it was to be used in Australia and would work in Australia. Well it will not connect to the USA server for Mercedes Benz all lost keys calculations. Called NY tech support and told there is nothing that can be done. Autel shame on you. I've had to buy another IM608 here in Australia so now I have a $4000usd paper weight. Buyers beware Autel is happy to take your money and do nothing to protect the buyers who are lied to by the authorised sellers of their products.