Unfortunately, it doesn't detail what these conditions are that need to be met. We ended up connecting directly to the turbo actuator and calibrating it with a laptop with no issues...

The only reason we purchased this Autel was for the Dodge Rams but apparently it's a waste. We don't do VGT calibrations directly on the vehicles very often so tech support will not be able to "help" unless we're actually connected to a truck at the time that we call in to tech support. I'm not sure what's going on here but we may have to sell this unit and try a Snapon or similar diagnostic tool instead for this purpose.