Same issue here on 2 different Rams. First was a 07-12 model and the most recent was a 2013-2018 model. The function keeps failing on the initial setup of the VGT relearn process. The error I've gotten both times is something along the lines of "conditions not met."
Unfortunately, it doesn't detail what these conditions are that need to be met. We ended up connecting directly to the turbo actuator and calibrating it with a laptop with no issues...
The only reason we purchased this Autel was for the Dodge Rams but apparently it's a waste. We don't do VGT calibrations directly on the vehicles very often so tech support will not be able to "help" unless we're actually connected to a truck at the time that we call in to tech support. I'm not sure what's going on here but we may have to sell this unit and try a Snapon or similar diagnostic tool instead for this purpose.
Does anyone have any insight on this issue? I also bought this scan tool to perform VGT alignment functions on a 2014 Dodge Ram, and I am having the same issues as mentioned above. "Conditions not Met" and Pre-Alignment failure with no other info? I don't know if its a software issue or procedural?