Dear customers, 

To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting software issues to support@autel.com. Thank you in advance for your cooperation!

Model of equipment

Serial Number

Brand and software version

Car information (including make, model, year, VIN code, engine type and displacement); chassis number is needed if it is a Benz or Bmw, and Build Code is required for PSA car

Country

Test path