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Suggestions of Reporting Vehicle Software Issues

5535 Views 4 Replies Latest reply: 2021-07-25 08:00:35

  •   Level 10   
    (10965) points
    Autel Support
    2017-05-18 07:15:47

    Dear customers, 


    To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting software issues to Thank you in advance for your cooperation!


    Model of equipment

    Serial Number

    Brand and software version

    Car information (including make, model, year, VIN code, engine type and displacement); chassis number is needed if it is a Benz or Bmw, and Build Code is required for PSA car


    Test path

    Detailed description of problem 

  •   Level 1   
    (0) points

    2018-05-15 21:17:52 (Reply to:Autel Support)

    My problem is the scanner disappear all makes

  •   Level 2   
    (46) points

    2018-08-02 00:37:38 (Reply to:atvdiego)

    Ac eso a imagen logotipo cars

  •   Level 1   
    (0) points

    2021-07-08 21:52:37 (Reply to:Autel Support)

    Suggest when Service is selected that the vehicle type is selected first and
    unsupported functions cannot be chosen.

  •   Level 2   
    (10) points

    2021-07-25 08:00:35 (Reply to:Autel Support)

    I bought mk908p but my one don't have Holden softwarei I need for work
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