6743 Views 9 Replies Latest reply: 2025-07-26 17:47:56
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Level 10
(10965) points
Dear customers,
To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting hardware issues to support@autel.com. Thank you in advance for your cooperation!
Model and serial number of equipment
Operating system version (System setting---About tablet)
MaxiSys APP (Maxisys---settings---About---Version Number)
Detailed description of issue
Record and send us videos or pictures if possible.
Does this issue occur randomly?
How long do you keep your tool?
What operations did you perform before the issue happened?
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Level 1
(5) points
My MaxiCOM MK808 can no longer read any vehicleSerial number DK7GM2C02873Operating system version 2.56Will not read any vehicle shows 0 voltsTried lots of vehicles and another cable sameAny advise appreciatedI can be contacted on malcfatuma@gmail.com -
Level 2
(13) points
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Level 1
(0) points
Since the November update my 808 BT doesn't work. Fix it now. I am loosing
customers -
Level 1
(5) points
Hi, iam having a problem with my autel mx808. After updating the device ,iam unable
to access transmission information and transmission issues for a number of toyota
vehicles. Plase email me rowqe511@gmail.com -
Level 1
(0) points
MaxiCom MK908Pro VPAGKCC01192после обновления не работает диагностика мерседес W220 s500 (1999) не видит .не работает без интернета диагностика мерседес W213 (2017года)After the update, the diagnostics of the Mercedes W220 s500 (1999) does not work .Mercedes W213 diagnostics does not work without Internet (2017) -
Level 1
(0) points
MaxiAP AP200
Серийный номер: CAP2K9C02312
после обновления плохо работает не подключается к телефону аифон
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Level 1
(9) points
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Level 1
(0) points
Account
Q:I want to change my password, how can I do it? [2013-05-16 01:38:09]
Answer: You will be able to change your password at any time by going to Reset Password and enter a new password.
Q:My personal information has changed, how can I update it? [2013-05-16 01:37:49]
Answer: You will be able to change your personal information at anytime by going to Your Profile and updating your materials. Only when you entered or changed your second email address that we will send you a confirmation email to your new address.
Q:I have forgotten my password, how can I retrieve it? [2013-05-16 01:37:30]
Answer: If you have forgotten your password, you can click “Forgot Password”. We will send you a URL to your primary email address to reset your password.
Q:I have forgotten my ID, how can I retrieve it? [2013-05-16 01:37:12]
Answer:If you have forgotten your ID, you can click “Forgot your Autel ID?”. We will send you an email with your Autel ID to your second email address.
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Level 1
(0) points
Account
Q:I want to change my password, how can I do it? [2013-05-16 01:38:09]
Answer: You will be able to change your password at any time by going to Reset
Password and enter a new password.
Q:My personal information has changed, how can I update it? [2013-05-16 01:37:49]
Answer: You will be able to change your personal information at anytime by going to
Your Profile and updating your materials. Only when you entered or changed your
second email address that we will send you a confirmation email to your new address.
Q:I have forgotten my password, how can I retrieve it? [2013-05-16 01:37:30]
Answer: If you have forgotten your password, you can click “Forgot Password”. We will
send you a URL to your primary email address to reset your password.
Q:I have forgotten my ID, how can I retrieve it? [2013-05-16 01:37:12]
Answer:If you have forgotten your ID, you can click “Forgot your Autel ID?”. We will
send you an email with your Autel ID to your second email address.
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