Dear customers, 

To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting hardware issues to support@autel.com. Thank you in advance for your cooperation!

Model and serial number of equipment

Operating system version (System setting---About tablet)

MaxiSys APP (Maxisys---settings---About---Version Number)

Detailed description of issue

Record and send us videos or pictures if possible.

Does this issue occur randomly?

How long do you keep your tool?

What operations did you perform before the issue happened?