Dear customers, 

To achieve accurate solutions for tech issues quickly, you are recommended provide following information when reporting system issues to support@autel.com. Thank you in advance for your cooperation!

Model and serial number of equipment

Operating system version (System setting---About tablet)

Version number and Lib version (Maxisys---settings---About)

VCI name, VCI firmware version and VCI software version (Maxisys---settings---About)

Detailed description of issue

Record and send videos or pictures to show us the issue if possible.

Does this issue occur randomly?

What operations did you perform before the issue happened?

When issues happen, record and upload logs by Log service/ Log collect/ Maxitools.