Autel is no longer just  a Small Grey Market Chinese Scanner company that can still just basically copy and thinly veil OE copyrighted intellectual material and J2534 programming files without impunity and fear of legal implications.
With the DS708 success , the aftermarket shops start to bleed away some of the customer pay juice work at the OE  dealer and subscription level and with the Maxi Sys Pro J2534 threatening to syphon a ton more  of subscription based income away from the OE manufacturers, the spectre of The Ford Lawsuit widening to become a class action thing against Autel became very real .
   Now that Car companies have plants in China , government official palms can get greased and now it is no longer good to just clone western software, now there are new laws, fines, possible incarceration for what may have once been encouraged in the past .
  The Engineers time is now are spread out between more platforms ,  between a rock and a hard place doing what they can with the software to Homogenize it to please the Shirts and Ties in a time frame to avoid more litigation with car makers and covertly and gradually enough not to scare away those who pay the bills. It's an unenviable position for any company to to be in at this stage

 All you can do is hold off updating or upgrading until you absolutely require newer car coverage and just save the old platform with the back up older software versions and move on to something else.
   Next step I'm concerned of is If Autel actually becomes  joined at the hip making boards  and components with OE manufacturers , I wouldn't be surprised if  expired scanners with the early versions of software are left on with internet connectivity, that they might  start experiencing some unexplained activity and old software versions start mysteriously becoming corrupted on these older  tools.

 Simple things Support is replying on faster now, but more than once the complicated things take too long for them to reply if at all.

Yes, I too understand complications they seem to face. But they should be more open about it. To me it seems that the logs we send them are really needed to get things back up and running again in better and better conditions. If that is true, they should respond better (even just like 'we received the log and are working on it but cannot tell you when we have a fix yet'. Then you are honest, if you tell me 'this car cannot do this', or 'we cannot support it' , while when I shuffle out the MaxiDas, I can do very same thing without problems.

For me things stay like stated before... Autel made the MaxiDas, they made the older MaxiSys versions, they are very well capable of walking through all functions and check what is missing right now.  No need for help from us on this point. Some other things, yes.

I still love the basics about MaxiSys and am using it often. But too many times lately I need to fall back on other tools. I will keep sending logs, but please Autel, be straight with us so as many of us as possible will do their best to help you make the tool better. And please take us serious, lot's of us are real pro's who know what MaxiSys can and cannot do, what is reasonable and what not, what a car can or cannot do, etc.

 i was considering the purchase of a maxisys .. This isnt helping. should i avoid it and spend my money on a launch pad 2 instead?

 I have sent your email to sort out these problems and I think you have already received it, but always as before, no response from you, but only here. So I stated here again just for reference:

Am I the only one to do all of the updates and not really experience any issues?