well, took this up with Amy from Autel customer services, no help whatsoever. Advised I seek help from an authorised Autel dealer in my area. There are plenty according to their web site. Unfortunately these so called dealers are sellers only - not interested in repairs or help
So back to Autel - again not the slightest help whatsoever. Advise I need access to a data logger ? No dealer support, no data logger, no hand held scanner able to scan a Ford TDCI since Autel update - a scanner I paid alot of money for (£600)
Disgraceful customer service
1) I raised an Incident on Autel site - 2016-09-08 18:26:43 _ yes you've guessed it - completely ignored
2) raised a Tweet direct to Autel - yes you've guessed it - completely ignored