37718 Views 85 Replies Latest reply: 2017-09-26 19:46:25
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Level 4
(158) points
we get that. We are in the automotive repair business we deal with lots of explosion risks. It would be nice if you guys would offer the batteries for sale for all the maxisys units.Does autel consider the maxisys line disposable? If not then we need batteries available to us. thank you. -
Level 10
(7578) points
I figure if the 3.7 v battery is no longer taking a charge , there likely be a 5V (or less)voltage regulator in series between the 12 v power supply and the 3.7 V battery that may need to be tested and replaced before condemning the battery as N/G. However if the maxisys only shuts off when the external stabilizing power supply source is removed, then you could probably figure there is not an open circuit between the auxiliary power supply port and the battery. -
Level 6
(489) points
Hey witsend your torturing support 02. He's probably scrambling around the engineering room muttering what's with this guy and can somebody else answer all these questions. Might as well just ask him for the power supply schematics.To support if you read this as I stated previously without a concrete avenue of service for any or all power supply issues this will continue. Telling us to contact local dealer who can't help isn't a solution either. Support also please get a better spell check I'm tired of seeing the word charge spelled change. -
Level 9
(3413) points
Without the battery, Maxisys can't be started up. -
Level 9
(3413) points
Hello RLAFFECT, are you in US? Considering this requirement for the battery, we have feedback to our Autel US office.Ok, I make it clear here:Previously, we don't have many requirements for the battery replacement, if the battery has something wrong, we usually suggest customer send their device back to factory for warranty. As you know, it is not so easy to delivery battery separately,which is belong to dangerous goods, especially to USA. Considering the big demand for it, we will negotiate this kind of delivery with our forwarder how to ship to USA. If yes, we can send some to our Autel US office as the backup.If any information, I will update here. -
Level 6
(475) points
Hello RLAFFECT, are you in US? Considering this requirement for the battery, we have feedback to our Autel US office and Autel US will order some Maxisys batteries as backup. I think, in near future, you can order battery from US.I think, in near future, you can order battery from US.you should already have the batterys for sale. and what does that mean i think??? in near future you can order battery from us. -
Level 3
(61) points
i just spoke with us office today 01/9/16 and they don't know anything they told me they just send everything back to china
they just an office with NO parts and they have NO way of getting batterys they just want you to send in the head for exchange
for 1500 dollars , I ask them who could they get me in touch with for the battery and was told their wasn't anyone
I NEED A BATTERY TODAY TO GET BACK TO WORK
all this talk on these forum don't get any results
GET ME IMFORATION FOR A BATTERY so we can stop talking about and do something
I KNOW YOU DYING TO HELP RIGHT
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Level 8
(2559) points
has anyone actually taken one apart and taken a picture so we know what we are looking for... -
Level 5
(248) points
Maybe autel could show a picture i would have thought just a thought -
Level 6
(475) points
i have a question if the battery just wont hold a charge anymore but is not shorted out can we still use the unit with the dc plugi worry about this because the battery in my 905 does not hold a charge very good these days.and it looks like autel will never have a battery for sale.
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